TERMS & CONDITIONS 

Terms and conditions see below.

ORDERING INFORMATION:

In order to avoid placing an order issue, please be sure to add require product into cart, and fill the exact quantity, and exect Billing and Shipping Address.All product prices are in F.O.B. Customs brokerage fees and duty, if applicable, become the responsibility of the customer. Customer takes legal possession as soon as merchandise is delivered to a common carrier.

GUARANTEE AND WARRANTY SERVICES:

All Surgica Products are guaranteed to be free of defects in material and workmanship. This guarantee applies only when instruments are used for their intended purpose.

Surgica Products are guaranteed to Work very finely for their intended purpose for 5 years! You can sterilize them and use them again and again!

Guarantee will not be applied if you break the Instruments by putting extra pressure or using wrongly!

Any defective instruments will be repaired at no charge at the sole discretion of Surgica Instruments. After it’s guarantee period, service and maintenance are available for a nominal charge.

Repair and Maintenance:- A full line of repair and maintenance services is available by Surgica. Repair forms are available by contacting customer service at info@surgica-intl.com

Limitations:– Repair, alterations or modifications of any product by persons not authorized by Surgica Instruments or abuse of products (physical or chemical) will result in immediate loss of guarantee.

PRICES & PAYMENT:

We offers very competitive prices and would like to negotiate payment terms with open and flexible options which suits both of parties.

ORDER CANCELLATION:

Orders can only be cancelled in a period of 24 hours after making the payment, once we start production or preparation of your order the orders cannot be cancelled and there will be no refund for cancelling an order after 24 hours without a valid reason. If there is any problem in the products after receiving the delivery of your order then we do issue replacements free of cost and make the customer happy and satisfied.

DELIVERY TIME:

We are able to maintain smooth delivery operation. Our production lead-time (From date of approval of Sample / Preproduction) will be production 4-5 weeks. However, it can be more less depending on the circumstances.

SAMPLES COST:

We understand that you require very competitive price. To work at very small margin the sampling requirements has to be judged very carefully. The courier charge shall be paid at your end. The sample quantity which we shall afford to offer free of cost should relate to order and we hope the sample quantity should not exceed 20-Pcs for production approval.

PAYMENT PROTECTION:

We offer complete payment protection to our customers ! Refund is available for any applicable reason. We accept Bank Transfer, irrevocable letter of credit or a bank guarantee for payments ! Your payment, and all personal information you put on this website is highly confidential and secured with surgica-intl.com